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Application unsuccessful, probably due to:

quota being full;
input error.

Enquiry unsuccessful, probably due to:

input error.

Failure to cancel the appointment, probably due to:

entered a wrong reference number. Please refer to the reference number in the confirmation SMS, be careful to distinguish between 0 and O, 1 and I.

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Return2hk – Travel Scheme for Hong Kong Residents Returning from the Mainland or Macao without being subject to quarantine under the Compulsory Quarantine of Certain Persons Arriving at Hong Kong Regulation (Cap. 599C) (Return2hk Scheme)

Hong Kong identity document number of applicant:

You have an appointment record in our system. Would you like to cancel the appointment?

*Reference number:

Travel date for exemption from compulsory quarantine:

Number of accompanying:

Return2hk – Travel Scheme for Hong Kong Residents Returning from the Mainland or Macao without being subject to quarantine under the Compulsory Quarantine of Certain Persons Arriving at Hong Kong Regulation (Cap. 599C) (Return2hk Scheme)

Your appointment was cancelled.

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Return2hk – Travel Scheme for Hong Kong Residents Returning from the Mainland or Macao without being subject to quarantine under the Compulsory Quarantine of Certain Persons Arriving at Hong Kong Regulation (Cap. 599C) (Return2hk Scheme)

Personal Information Collection Statement

How we use the personal data collected in this booking system

The Office of the Government Chief Information Officer (“OGCIO”) will use the personal data collected in this booking system for the following purposes:
- processing the application for quota under this scheme and handling enquiries relating to the application;
- carrying out the matching procedures under the Personal Data (Privacy) Ordinance (Cap. 486) to process the application, vet the information and confirm the eligibility of applicants (including to confirm whether (i) the Hong Kong Identity Card (“HKID”) number provided is valid; (ii) the date of birth is correctly inputted; and (iii) the holder of the HKID concerned is not a deceased person;
- verifying the quota under this scheme; and; and
- collating statistics and carrying out analysis, where the statistical information obtained will not be released or made available to a third party in a form that identifies the data subjects or any of them.
It is not mandatory for the applicant(s) to provide the personal data as required in this application. However, if the applicant(s) do not provide such personal data, OGCIO will be unable to process the application, and no quota under this scheme can be allocated.
OGCIO shall hold the personal data securely in accordance with prevailing government information security requirements. Appropriate technical and organisational measures such as data encryption, access control and firewalls will be in place to protect the personal data against unauthorised or accidental access, processing, erasure, loss or use.

Transfer and/or Disclosure of the Data

The personal data provided in the application(s) will not be used by the OGCIO for other purposes. OGCIO will also ensure that the personal data are not retained for a period longer than the time required for the purposes of the data collection.
For the purposes stated in paragraph 1 above, or where disclosure is authorised or required by law, the personal data collected in this application will be transferred to relevant departments of the HKSAR Government, as well as relevant organisations and authorities responsible for immigration and public health matters for the purposes of immigration control and the protection of public health.

Data Access Request

1. You have the right to request for access to and correction of your own personal data provided in this application under the Personal Data (Privacy) Ordinance (Cap 486) ("the Ordinance"), subject to any relevant exemption(s);
2. Please note that we shall or may refuse to comply with a data access request in the circumstances specified in section 20 of the Ordinance; and
3. Your requests or enquiries should be made by any one of the following means: (a) by email to enquiry_onlinebooking@ogcio.gov.hk; (b) by fax to 2802 4549; or (c) by post to 15/F, Wanchai Tower, 12 Harbour Road, Wan Chai, Hong Kong.

Consent

I -

have read the above Personal Information Collection Statement and understand its content, and agree that OGCIO can process and use the personal data provided in this application for the purpose of allocation of quota under this scheme; and disclose the personal data provided in this application to relevant departments of the HKSAR Government in relation to the application;
agree for the personal data provided in this application to be transferred to relevant departments of the HKSAR Government, as well as relevant organisations and authorities which are responsible for immigration and public health matters for the purposes of immigration control and the protection of public health;
agree for the personal data provided in this application to be used by OGCIO in processing the application, vetting the information, confirming the eligibility for the application, and carrying out matching procedures with Immigration Department under the Personal Data (Privacy) Ordinance (Cap. 486);
understand that OGCIO reserves the right to review any application and may, as and when necessary, reject any application if the information provided is invalid, inaccurate, or missing; and
understand that any person who applies on behalf of another person / other persons must first obtain the prior consent of the person(s) concerned before using his or her personal data for the application.

I have read and agree to the terms and conditions above.

Return2hk – Travel Scheme for Hong Kong Residents Returning from the Mainland or Macao without being subject to quarantine under the Compulsory Quarantine of Certain Persons Arriving at Hong Kong Regulation (Cap. 599C) (Return2hk Scheme)

Hong Kong Identity Card number of applicant:

Applicant information incorrect

(Please complete this form before timeout in 15 minutes.)
*Must fill in

*Chinese name and/or English Name of applicant:

Chinese name:

English name:

*Gender:

*Nationality:

China Nationality, China, checked

Other Nationality, Other, unchecked

*Date of birth on Hong Kong Identity Card:

*Accompanying:

Note: For accompanying persons who are unable to present a valid HKID number, their eligibility of the Return2hk Scheme will be determined by the relevant authorities at the control points. Please refer to FAQs on the Return2hk Scheme website for eligibility of the Scheme.

*Please select the entry port:*Entry port:

*Departure from:

*Period available for booking for entry:*Travel Date:

*Contact phone number that can receive SMS message notifications:

*Please re-enter the contact phone number that can receive SMS message notifications::

Please select a language preference for the SMS message notifications:Language preference for the SMS message notifications:

Chinese Please select the language option for SMS notification, Chinese, unchecked

English Please select the language option for SMS notification, English, checked

You have made the booking successfully

Hong Kong Identity Card number of applicant:

Chinese name of applicant:

English name of applicant:

Gender:

Nationality:

Date of birth:

Contact phone number that can receive SMS message notifications:

Travel date for exemption from compulsory quarantine:

Entry Port:

Departure From:

Reference number:

*Please keep the reference number for subsequent login to the system for enquiry or cancellation of appointment. You can save and print this page for record by pressing the buttons at the bottom of this page.

When you return to Hong Kong, you, and your accompanying person(s), must bring along either an electronic copy or printed copy of this successful booking page of the Booking System for checking upon request at the entry port.
On the day of arrival in Hong Kong or within the 3 days before the day of arrival in Hong Kong, you, and your accompanying person(s), should allow sufficient time to take a COVID-19 (RT-PCR) nucleic acid test (“RT-PCR nucleic acid test”) at any of the medical testing institution in Guangdong Province or Macao that are mutually recognised by the governments of Hong Kong and Guangdong / Hong Kong and Macao, and obtain valid proof of a negative test result. The test result will be valid from 3 days from the date of specimen collection (for example, if the sample is collected on 19 September 2021, the test result will be valid until 22 September 2021).
Information about the medical testing institutions that are mutually recognised by the governments of Hong Kong and Guangdong / Hong Kong and Macao are as follows:
- (1) Medical testing institutions located in Guangdong Province which are recognised by the Hong Kong SAR Government:
  1. i. All medical testing institutions in Guangdong Province that can upload negative RT-PCR nucleic acid test results to “Yuekang code” (粵康碼) system;or
  2. ii. The medical testing institutions in Guangdong Province can be accessed on nucleic acid testing organisation enquiry (「核酸檢測機構查詢」) function via State Council Mini Portal, or listed on its official website (http://bmfw.www.gov.cn/hsjcjgcx/index.html).
    
    Scan this code in We-chat to enter nucleic acid testing organisation enquiry function and search medical testing institutions in Guangdong Province.
- (2) Medical testing institutions located in Macao which are recognized by the Hong Kong SAR Government: https://www.coronavirus.gov.hk/pdf/List_of_recognised_laboratories_MO.pdf
After having taken the COVID-19 nucleic acid test with a valid negative test result, you, and your accompanying persons, should obtain a valid “Yuekang Code” (i.e. the “Health Code of the Mainland”) or “Macao Health Code” (depending on your location) which you may use to submit the declaration through the electronic health declaration system of the Department of Health to obtain the corresponding QR code for your return to Hong Kong.
A person meeting all conditions as specified by the Secretary for Food and Health under section 12(2) of the Regulation will be issued a green QR code, with which the person will not be subjected to 14-day compulsory quarantine upon entry to Hong Kong at the specified entry port on the appointed date.
To facilitate the checking process, you are reminded to bring along, in addition to the QR code mentioned above, the following for you and each of your accompanying persons:
1. Valid nucleic acid test report with a negative test result (either electronic form or in paper);
2. the original copy of the identity document;
3. proof of successful booking page of the Booking System (either an electronic copy or printed copy).
To avoid long queues or unsuccessful code conversion due to unstable network connection, at the control points, you are strongly advised to complete the aforesaid conversion from either the “Yuekang Code” or “Macao Health Code” to the electronic health declaration form of the Department of Health within 24 hours before you arrive at the port of entry. Please press this https://www.coronavirus.gov.hk/pdf/Return2hk_Code_Conversion_Use_Guide_en.pdf for the conversion steps.
Those who fail to generate a green QR code for inspection may still be subjected to compulsory quarantine for 14 days upon their return to Hong Kong.
The inspection authorities at the control points will inform the persons returning to Hong Kong in case they are not exempted from compulsory quarantine due to eligibility or other reasons, for example, not bringing along valid nucleic acid test report with negative result, not returning Hong Kong on the appointed date and at the specified entry port, or having visited places other than the Mainland or Macao within 14 days before entering Hong Kong.
The final entry arrangement will be determined by the inspection authorities at the control points having regard to the specified conditions of this Scheme and all relevant circumstances

When you return to Hong Kong, you, and your accompanying person(s), must bring along either an electronic copy or printed copy of this successful booking page of the Booking System for checking upon request at the entry port.
You, and your accompanying person(s), should allow sufficient time for taking a COVID-19 (RT-PCR) nucleic acid test in a testing organisation in the Mainland that is recognised by the National Health Commission of the People’s Republic of China. The sample should be taken from the person(s) concerned on the day of arrival at Hong Kong or within 3 days before the scheduled date of arrival at Hong Kong. The returning Hong Kong residents should make sure they can present the original copy of a paper-based proof of a valid negative nucleic acid test result when checking-in and upon arrival in Hong Kong. The list of testing organisations recognised by the National Health Commission of the People’s Republic of China can be accessed via the State Council Portal Mini Program (「國務院客戶端」小程序) on nucleic acid testing organisation enquiry (「核酸檢測機構查詢」) function. Before taking COVID-19 test, you, and your accompanying person(s) should visit the above-mentioned Mini Program to check whether the testing organisation concerned is included in the list and save the screenshot which shows the testing organisation concerned is included in the list, for use at the airport check-in counter in the Mainland and upon entry into Hong Kong. You can access the above-mentioned Mini Program by scanning this QR code on WeChat.
You, and your accompanying person(s), must return to Hong Kong on the date and via Hong Kong International Airport as specified in the booking. Before checking-in at airport in the Mainland, please submit health declaration form(s) on the electronic health declaration system of the Department of Health of the HKSAR Government at www.chp.gov.hk/hdf. If a “Green” QR code is generated after submitting the electronic health declaration form, in order to fulfil conditions for exemption from compulsory quarantine, you are required to bring along: a valid Hong Kong Identity Card or other identification documents; the confirmation of a successful booking (i.e. an electronic copy or a printout of the booking confirmation page); and the original copy of a proof of a valid negative COVID-19 nucleic acid test result issued by a testing organisation recognised by the National Health Commission of the People’s Republic of China, together with the screenshot to prove that the testing organisation concerned is a recognised one included in the list on the State Council Portal Mini Program on nucleic acid testing organisation enquiry function.
If a traveller received a “Pink” QR code upon submission of his/her electronic health declaration form of the Department of Health, it means that he/she has yet to fulfil all the conditions for exemption from compulsory quarantine under the Return2hk Scheme and will be subject to 14-day compulsory quarantine upon arrival in Hong Kong.
You, and your accompanying person(s), will need to go to the Temporary Specimen Collection Centre at Hong Kong International Airport upon arrival in Hong Kong for COVID-19 testing and wait for the result at a designated location until a negative test result is obtained before they can proceed with immigration procedures.
The final entry arrangement will be determined by the inspection authorities at the control point having regard to the specified conditions of this Scheme and all relevant circumstances.

Application has been submitted

Hong Kong Identity Card number of applicant:

Contact phone number that can receive Hong Kong SMS message notifications:

Travel date for exemption from compulsory quarantine:

Reference number:

Submission of application does not mean that you have already obtained the quota.
The Quota booking system will inform successful applicants by SMS notifications.
All applicants may also enquire about their application results from the Quota booking system.
Successful applicants have to log in this system on their own to download their application results for record purpose.

Your booking application is unsuccessful

Hong Kong Identity Card number of applicant:

Name of applicant:

Date of birth:

Contact phone number that can receive Hong Kong SMS message notifications:

Travel date for exemption from compulsory quarantine:

Reference number:

Application unsuccessful, probably due to:

quota being full;
input error.